eBike Care Membership

Product details

• Internal Product Description – eBike Care Membership Scope: Mechanical servicing and repairs only.
• This plan does not cover any electrical component, system, or diagnostic work, under any circumstance.
• Included — General Service (scheduled): Full clean/wash down Drivetrain check: chain, cassette, chainring wear Brake check: pad wear, cable/hydraulic line condition, lever feel Tyre/tube check: pressure, tread wear, sidewall damage Wheel true check, spoke tension Bolt torque check (stem, seatpost, pedals, racks/accessories) Headset and bearing play check Lubrication of chain, derailleurs, cables Included — Call-out Repairs (on-demand, mechanical only): Puncture/flat repair Brake pad replacement, brake adjustment/bleed (hydraulic non-electronic systems) Gear indexing/derailleur adjustment Chain replacement/repair Cable replacement (brake/gear) Wheel truing, spoke replacement General bolt/component tightening, rattle diagnosis Strictly Excluded — Electrical (no exceptions): Battery: diagnostics, repair, replacement, charging faults Motor: diagnostics, repair, replacement Controller/display/wiring harness: any fault or repair Firmware/software updates or resets Any fault where the presenting issue is electrical in nature, even if the customer believes it's mechanical Staff note: If a customer reports an issue and root cause is unclear, technician must assess before committing to a call-out as "mechanical.
• " If diagnosis reveals an electrical fault once on-site, do not proceed — advise the customer this falls outside the plan and refer them to the manufacturer or an authorised/certified e-bike electrical technician.
• This distinction protects manufacturer warranty status and keeps us outside of electrical safety/certification liability (battery and motor work typically requires specific certification we don't hold).