FAQ

How does the carburettor service work?

Drop your carby off (Northern Beaches) or post it to us from anywhere in Australia. We inspect it, strip it down, ultrasonically deep clean it, hand clean and air-blast every jet and circuit, then return it to you. The Refresh service includes fresh gaskets and seals. The Premium service adds factory float height adjustment and pressure testing.

What if you find extra damage?

If we find damage beyond a standard service once the carb is on the bench, such as a cracked housing or worn linkage, we will always contact you with photos and a quote before doing any extra work.

Can I post my carburettor to you?

Yes. Our mail-in service is Australia-wide. We can organise a postage label for you, or you can arrange your own postage. Pack the carburettor securely (the original box or bubble wrap in a sturdy carton works well) with no fuel or oil residue, as couriers will not carry it. We email you when it arrives and again when it is done, then send it back once payment is confirmed.

Can I use genuine (OEM) parts?

Yes. We fit our in-house gasket and seal kit as standard, but if you prefer genuine parts just choose the OEM option when you book (or let us know) and we will order them for your engine. OEM parts pricing is indicative.

What does the eBike General Service include?

A one-off mobile service across the Northern Beaches, NSW. We come to you for a full clean and wash down, brake pad check and adjustment, chain clean and lubrication, and a full safety inspection with written recommendations.

What is the eBike Care Membership?

An ongoing care plan for your eBike with a scheduled check and clean every quarter, plus on-demand call-outs for repairs such as punctures, brake and gear adjustments, and chain or cable replacement. You can pay monthly, quarterly or yearly, and there is no lock-in: pause or cancel any time from your account.

What is not covered by the membership?

The membership covers mechanical servicing and repairs only. Battery, motor, controller/display and wiring work, including diagnostics and firmware, is outside the plan because it needs a certified eBike electrical specialist. If we find an electrical issue on-site we will tell you straight away and help point you to the right specialist. Part costs outside of service items are invoiced.

How do I get in touch?

Email service@pittmarine.com.au or use the form on our Contact page.