{"product_id":"ebike-care-membership","title":"eBike Care Membership","description":"\u003cp\u003e\u003cstrong\u003eInternal Product Description – eBike Care Membership\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eScope:\u003c\/strong\u003e Mechanical servicing and repairs only. This plan does \u003cstrong\u003enot\u003c\/strong\u003e cover any electrical component, system, or diagnostic work, under any circumstance.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eIncluded — General Service (scheduled):\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul dir=\"ltr\" class=\"[li_\u0026amp;]:mb-0 [li_\u0026amp;]:mt-1 [li_\u0026amp;]:gap-1 [\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\"\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eFull clean\/wash down\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eDrivetrain check: chain, cassette, chainring wear\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eBrake check: pad wear, cable\/hydraulic line condition, lever feel\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eTyre\/tube check: pressure, tread wear, sidewall damage\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eWheel true check, spoke tension\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eBolt torque check (stem, seatpost, pedals, racks\/accessories)\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eHeadset and bearing play check\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eLubrication of chain, derailleurs, cables\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eIncluded — Call-out Repairs (on-demand, mechanical only):\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul dir=\"ltr\" class=\"[li_\u0026amp;]:mb-0 [li_\u0026amp;]:mt-1 [li_\u0026amp;]:gap-1 [\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\"\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003ePuncture\/flat repair\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eBrake pad replacement, brake adjustment\/bleed (hydraulic non-electronic systems)\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eGear indexing\/derailleur adjustment\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eChain replacement\/repair\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eCable replacement (brake\/gear)\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eWheel truing, spoke replacement\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eGeneral bolt\/component tightening, rattle diagnosis\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eStrictly Excluded — Electrical (no exceptions):\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul dir=\"ltr\" class=\"[li_\u0026amp;]:mb-0 [li_\u0026amp;]:mt-1 [li_\u0026amp;]:gap-1 [\u0026amp;:not(:last-child)_ul]:pb-1 [\u0026amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\"\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eBattery: diagnostics, repair, replacement, charging faults\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eMotor: diagnostics, repair, replacement\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eController\/display\/wiring harness: any fault or repair\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eFirmware\/software updates or resets\u003c\/li\u003e\n\u003cli class=\"font-claude-response-body whitespace-normal break-words pl-2\"\u003eAny fault where the presenting issue is electrical in nature, even if the customer believes it's mechanical\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eStaff note:\u003c\/strong\u003e If a customer reports an issue and root cause is unclear, technician must assess before committing to a call-out as \"mechanical.\" If diagnosis reveals an electrical fault once on-site, do not proceed — advise the customer this falls outside the plan and refer them to the manufacturer or an authorised\/certified e-bike electrical technician. This distinction protects manufacturer warranty status and keeps us outside of electrical safety\/certification liability (battery and motor work typically requires specific certification we don't hold).\u003c\/p\u003e","brand":"Pitt Marine","offers":[{"title":"Default Title","offer_id":54837405942079,"sku":null,"price":15.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0977\/0762\/2719\/files\/Dirodi.jpg?v=1785310883","url":"https:\/\/pittmarine.com.au\/products\/ebike-care-membership","provider":"Pitt Marine","version":"1.0","type":"link"}